Privacy policy

Privacy Policy for Ying Global

Effective Date: 21 Aug 2023 

1. Introduction

Thank you for choosing Ying Global. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our property management services for short term and long term rentals. We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Collection

We collect and process personal information in order to provide you with our property management services. The types of personal information we collect may include but are not limited to:

  • Contact information (name, email address, phone number, address)

  • Identification information (passport, driver's license)

  • Payment information (credit card details)

  • Property information (address, amenities)

  • Communication history (emails, messages)

  • Usage and interaction data (website activity, booking history)

3. Data Usage

We use your personal information for various purposes, including but not limited to:

  • Processing and managing property bookings and reservations

  • Facilitating communication between you and property owners/tenants

  • Managing payments and financial transactions

  • Providing customer support and resolving inquiries

  • Complying with legal obligations and regulations

4. Data Sharing

We may share your personal information with third parties in the following circumstances:

  • With property owners and tenants for the purpose of managing rentals

  • With service providers and partners involved in delivering our services (e.g., payment processors, cleaning services)

  • With platforms such as Airbnb, Booking.com, VRBO, and Google Vacations as necessary for booking management

  • With legal authorities and law enforcement to comply with legal obligations

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

6. Data Retention

For short term rentals, customer data collected through platforms like Airbnb, Booking.com, VRBO, and Google Vacations will be governed by their respective privacy policies. For long term rentals, we store data using Arthur Property Management software for the duration of the tenancy. We will retain your personal information as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. After the retention period, we will securely delete or anonymise your data.

7. Your Rights

You have certain rights regarding your personal information, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, please contact us using the information provided below.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

ying@yingglobal.com

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this policy periodically.